Refund policy
Effective June 21, 2023
RETURNS
Our refund and exchange policy has a duration of 14 days. If 14 days have passed since your purchase, we regret to inform you that we are unable to provide a refund or exchange.
We proudly offer free returns and exchanges for all our products. In order to qualify for a return, your item must remain in its original condition as received. Please note that we cannot accept damaged, worn, or washed products for return after the purchase has been made.
To initiate a return, kindly contact us at +94 (0) 777 452 427 or send an email to returns@vinceroman.com. To facilitate the return process, it is necessary to provide a receipt or proof of purchase, such as your order confirmation email. Once you get in touch with us, we will make arrangements for the most convenient return option tailored to your needs.
REFUNDS
Upon receipt and inspection of your return, we will promptly send you an email notification acknowledging the arrival of your returned item. Following this, your refund will be processed, and the credited amount will be automatically applied to the original method of payment or credit card used, within a designated timeframe.
LATE OR MISSING REFUNDS
If you have not received your refund, we kindly suggest checking your bank account or credit balance once again. Subsequently, we recommend contacting your credit card company or bank as there may be a delay before the refund is officially posted.
If you have followed these steps and still have not received your refund, please feel free to reach out to us for assistance. You can contact us via email at returns@vinceroman.com or by calling us at +94 (0) 777 452 427
EXCHANGES
We take great pleasure in offering replacements for items that do not fit, are defective, or damaged. If you require an exchange, we kindly request that you reach out to us at returns@vinceroman.com or at +94 (0) 777 452 427
It is important to note that exchanges are limited to items of comparable value to the one you wish to exchange. The exchange process incurs no additional costs. However, in the event of a second exchange, a fee of LKR 750 will be applicable.
SHIPPING
We handle the shipping logistics for exchanges and returns in collaboration with our reliable delivery partners. If you have any specific requirements or prefer alternative arrangements, such as visiting our office, we kindly ask that you contact us in advance to ensure a smooth process.
It is important to consider that the time it takes for your exchanged product to reach you may vary based on your residing location.
